Depending on your debit card style, it may not include account details such as account number and sort code.

It would be very expensive and time consuming to acquire further information without these details and your address. But for now, if possible change your account details, ask them to open new account and transfer funds to avoid charges being made to the account linked to the old card.

Finally, for online shopping always use a credit card, the companies will always help you, its their money… debit card, they wont do jack for you (well a little), end of the day its your money and your responsibility.

* If you would be kind, rate me

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JD

They probably do not have access right away, but it may make it a lot easier for them to get that info.